Whitehorse

Welcome to the project website for the City of Whitehorse Modernized Transit Route Plan (MTRP).

In 2018, the City of Whitehorse commissioned its first ever Transit Master Plan, which envisions a transit system that serves all mobility needs, leverages investments in active and sustainable modes of transportation, and is well-positioned for the future. Through this planning process, we discovered that the transit needs of the community were not being fully met; riders want more direct connections between destinations, better service frequency and reliability that provides the freedom to travel where you want, when you want. The Transit Master Plan study resulted in a set of recommendations to improve the transit route alignment and scheduling and better match travel demand for today and into the future.

To prepare for implementing these changes, the City of Whitehorse is leading the MTRP – a plan that will refine the route network and schedules with your help. We want to hear feedback from community members and stakeholders to make sure these changes reflect the needs of the community and to ensure nothing is overlooked.

Spring 2018
Transit Master Plan – Approved by Council

October 2020
Community and Stakeholder Engagement

Late 2020
MTRP Final Report

Early 2021
Implementation of New Network and Schedules

Community Survey

In the last year, have you used Whitehorse Transit?	In a typical week, how many days do you ride Whitehorse Transit?	Thinking about your typical one-way trip, which Whitehorse transit routes do you use? (check all that apply)	How familiar are you with the route network changes proposed in the Transit Master Plan 2018?	The proposed changes are easy to understand	The proposed changes address the existing challenges facing Whitehorse Transit	The proposed changes improve my travel	The proposed changes align with the needs of the community	Overall, I am satisfied with the proposed network changes	Do you live in (or travel to/from) Raven’s Ridge or Lobird?	The proposed home-to-hub service is easy to understand	The proposed home-to-hub service connects to routes that I want to use	I am interested in trying the home-to-hub service during the pilot period	The home-to-hub service looks to be an improvement over the existing fixed-route service	The home-to-hub service will make my travel easier	Overall, I am satisfied with the home-to-hub service proposal	any challenges in the existing transit network	any proposed network changes	How do you typically find out about service changes?	10Other	Where do you reside?	11Other	Where is your most common destination located?	12Other	What is your age?	What gender do you identify as?	Do you consider yourself?	15Other	What is your employment status?	What was the total combined income of every person living in your household over the past year?	In addition to your previous answers, are there any other comments/suggestions you would like to provide to Whitehorse Transit?
Yes	At least 5 days a week	Route 5: Takhini – Lobird – Copper Ridge Express	Not at all familiar	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	Yes	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree		buses need to go downtown	Information posted at bus stops and onboard vehicles		Lobird		Downtown Whitehorse		55	Female	White		Manual laborer	$80,001 – 100,000	buses need to go downtown, not have transfers out of the downtown core
Yes	Less than once a week	Route 1: Riverdale North – Porter Creek Express, Route 2: Riverdale South – Copper Ridge - Granger, Route 3: Riverdale North – RR – McIntyre – Hillcrest	Not at all familiar	Agree	Neither agree nor disagree	Disagree	Strongly disagree	Disagree	No							Peak service needs to be much more frequent than every 30 minutes in Riverdale.	Peak service needs to be much more frequent than every 30 minutes in Riverdale.	Social Media (Twitter, Facebook)		Riverdale		Riverdale		44	Female	White		Clerical/Professional (non-manual)	Prefer not to say
Yes, but only prior to the pandemic	Less than once a week	Route 3: Riverdale North – RR – McIntyre – Hillcrest	Somewhat familiar	Agree	Disagree	Disagree	Disagree	Disagree	Yes	Agree	Agree	Agree	Disagree	Disagree	Disagree	make more walking and bike trails that are not existing roads between areas in whithorse		Information posted at bus stops and onboard vehicles		Other (please describe):	Eagles Eye	Marwell Industrial Area		40	Male		human. quit being racist and classifying people	Clerical/Professional (non-manual)	$60,001 – 80,000
Yes	Less than once a month	Route 2: Riverdale South – Copper Ridge - Granger, Route 3: Riverdale North – RR – McIntyre – Hillcrest	Not at all familiar	Agree	Disagree	Neither agree nor disagree	Neither agree nor disagree	Disagree	No							Sheltered bus stops for travelling in inclement weather! At the very least, benches. It isn't at all clear what is being proposed for Granger -what's the difference between route 2 and route 2S??? Links from city website to google maps do NOT work properly all the time.	Frequency. Plus see above. Plus need for transit WITHIN downtown Whitehorse. Going from Canadian Tire mall to Main Street seems to be far more difficult than it needs to be. If you did short-haul trips within downtown core, maybe more YG folks would take the bus to work as they wouldn't need their cars for meetings or short errands.	Mobile App (Google Maps, Transit App, MonTransit, etc.)		Granger		Downtown Whitehorse		63	Female	White		Retired	Prefer not to say	Please make sure your links to find the quickest route and appropriate times are working.
Yes	At least 5 days a week	Route 4: Porter Creek - Crestview	Not at all familiar	Neither agree nor disagree	Disagree	Neither agree nor disagree	Disagree	Disagree	No							Sunday service is a MUST!!!!!		Social Media (Twitter, Facebook)		Porter Creek		Downtown Whitehorse		30	Female	White		Clerical/Professional (non-manual)		Sunday service is a MUST!!!!
Yes	3-4 days a week	Route 2: Riverdale South – Copper Ridge - Granger, Route 5: Takhini – Lobird – Copper Ridge Express	Slightly familiar	Agree	Disagree	Disagree	Neither agree nor disagree	Disagree	No							We need service on Sunday and later into the evening for downtown workers heading home	add Sunday service	Mobile App (Google Maps, Transit App, MonTransit, etc.)		Copper Ridge		Riverdale		45	Prefer not to say	Prefer not to say		Employed casually or part-time	Prefer not to say
Yes, but only prior to the pandemic	3-4 days a week	Route 1: Riverdale North – Porter Creek Express, Route 5: Takhini – Lobird – Copper Ridge Express	Somewhat familiar	Agree	Agree	Neither agree nor disagree	Agree	Agree	No							Transfers do not always work smoothly ... I am often unable to make my transfer from Takhini to Riverdale North at 4:45 pm due to the Takhini bus running late. This means I cannot rely on transit to get me home on time or if I am carrying packages and cannot walk the rest of the way. Transfer timing needs to be reliable l, not hit and miss. The Riverdale bus lane is great and the same idea might help on parts of the Takhini route coming back downtown, e.g. near Walmart where traffic is slow.		Social Media (Twitter, Facebook)		Riverdale		Yukon University		45	Female	White		Clerical/Professional (non-manual)	More than $100,000
Yes, but only prior to the pandemic	Less than once a month	Route 5: Takhini – Lobird – Copper Ridge Express	Not at all familiar	Disagree	Disagree	Strongly disagree	Strongly disagree	Neither agree nor disagree	No							Sunday Service is required! Also electronic payment, its 2020, get with the times.	Takhini/Range point has a fairly large ridership as it is, sharing with Whistlebend will end up causing people to miss the bus due to capacity or it will make it even more difficult to get on/off.	Social Media (Twitter, Facebook)				Takhini North			Female			Clerical/Professional (non-manual)	$60,001 – 80,000	Please listen to what the public says, we aren't complaining just to complain!
Yes	2 days a week	Route 1: Riverdale North – Porter Creek Express, Route 5: Takhini – Lobird – Copper Ridge Express	Somewhat familiar	Disagree	Neither agree nor disagree	Agree	Agree	Agree	No									Social Media (Twitter, Facebook)		Riverdale		Yukon University		25	Female	White		Employed casually or part-time	$20,000 – 40,000
Yes, but only prior to the pandemic	2 days a week	Route 5: Takhini – Lobird – Copper Ridge Express	Slightly familiar	Disagree	Disagree	Strongly disagree	Strongly disagree	Strongly disagree	Yes	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree			Social Media (Twitter, Facebook)		Lobird		Takhini South		26	Female	First Nations		In school	$40,001 – 60,000
Yes	3-4 days a week	Route 1: Riverdale North – Porter Creek Express, Route 2: Riverdale South – Copper Ridge - Granger, Route 3: Riverdale North – RR – McIntyre – Hillcrest	Not at all familiar	Neither agree nor disagree	Disagree	Neither agree nor disagree	Disagree	Disagree	No							Sunday service?		City of Whitehorse website		Riverdale		Downtown Whitehorse		64	Female	White		Retired	$20,000 – 40,000	Some Sunday service
Yes	3-4 days a week	Route 1: Riverdale North – Porter Creek Express, Route 2: Riverdale South – Copper Ridge - Granger, Route 3: Riverdale North – RR – McIntyre – Hillcrest, Route 5: Takhini – Lobird – Copper Ridge Express	Slightly familiar	Disagree	Disagree	Disagree	Disagree	Disagree	No											Riverdale		Riverdale		46	Female	White		Clerical/Professional (non-manual)	Prefer not to say
Yes	At least 5 days a week	Route 2: Riverdale South – Copper Ridge - Granger	Somewhat familiar	Neither agree nor disagree	Neither agree nor disagree		Agree	Neither agree nor disagree		Agree	Agree		Neither agree nor disagree	Neither agree nor disagree	Neither agree nor disagree	Yes we need Sunday service at least half of a day. The city is growing and we need a Sunday service any other city in Canada most has a Sunday service.	Yes Sunday service.	City of Whitehorse website		Riverdale		Downtown Whitehorse		57	Male	First Nations		Clerical/Professional (non-manual)	Prefer not to say	Yes Sunday service thank you.
Yes	At least 5 days a week	Route 1: Riverdale North – Porter Creek Express	Somewhat familiar	Neither agree nor disagree	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	No							main hubs should remain downtown, close to main street, thats where people want to transfer, not at arena and university	official bus depot/terminal on front street, all busses park there for breaks	City of Whitehorse website		Riverdale		Porter Creek		38	Male	White		Clerical/Professional (non-manual)	$60,001 – 80,000
Yes	3-4 days a week	Route 2: Riverdale South – Copper Ridge - Granger, Route 3: Riverdale North – RR – McIntyre – Hillcrest, Route 5: Takhini – Lobird – Copper Ridge Express	Somewhat familiar	Agree	Neither agree nor disagree	Neither agree nor disagree	Neither agree nor disagree	Neither agree nor disagree	No									Other, please specify:	other passengers	Riverdale		Riverdale	Canada Games Centre	76	Female	White		Retired	$20,000 – 40,000	Kudos for keeping the busses clean.
Yes	One day a week	Route 4: Porter Creek - Crestview, Route 6: Ingram – Granger – Porter Creek – Whistle Bend	Not at all familiar	Agree	Disagree	Strongly disagree	Strongly disagree	Strongly disagree	No							Insufficiently frequent service.	More frequent service, paid for by property tax on parking spaces. The elimination of direct Porter Creek-Downtown service makes no sense, given that it is the most used route. Forcing people to transfer at Yukon College will only reduce ridership.	City of Whitehorse website		Porter Creek		Downtown Whitehorse		64	Male		European descent.	Clerical/Professional (non-manual)	$80,001 – 100,000	Put more money on it & put a special tax on parking space.
Yes, but only prior to the pandemic	Less than once a month	Route 1: Riverdale North – Porter Creek Express, Route 2: Riverdale South – Copper Ridge - Granger, Route 3: Riverdale North – RR – McIntyre – Hillcrest	Somewhat familiar	Agree	Neither agree nor disagree	Disagree		Neither agree nor disagree	No	Agree								Social Media (Twitter, Facebook)		Riverdale		Downtown Whitehorse		46	Female	White		Clerical/Professional (non-manual)	$80,001 – 100,000
No	Less than once a month	Route 2: Riverdale South – Copper Ridge - Granger	Not at all familiar	Neither agree nor disagree	Disagree	Neither agree nor disagree	Strongly disagree	Neither agree nor disagree	No	Neither agree nor disagree	Neither agree nor disagree	Neither agree nor disagree	Neither agree nor disagree	Neither agree nor disagree	Neither agree nor disagree	The cost needs to be paid by ridership, not the TAXPAYERS.		Social Media (Twitter, Facebook)		Riverdale		Downtown Whitehorse		67	Male	Other (please describe)	Canadian	Retired	More than $100,000	Just that as previously commented, the cost MUST be on a user pay basis, NOT subsidized by TAXPAYERS!
No	Less than once a week		Not at all familiar	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	No							I live in Wolf Creek, an established neighbourhood within the city but the neighbourhood is not provided transit service.		Other, please specify:	Facebook sponsored polls.	Other (please describe):	Wolf Creek subdivision.	Other (please describe):	Yukon University, WhitehorseGeneral Hospital	68	Female	Other Indigenous		Retired, Employed casually or part-time	$20,000 – 40,000	There are several outlying neighborhoods within the city boundaries that are not provided transit services. Introducing a few options for travel into the city core would be a legitimate attempt at improving transit service to the city.
Yes	At least 5 days a week	Route 5: Takhini – Lobird – Copper Ridge Express	Not at all familiar	Agree	Neither agree nor disagree	Strongly disagree	Neither agree nor disagree	Strongly disagree	Yes	Agree	Disagree	Disagree	Disagree	Disagree	Disagree			Social Media (Twitter, Facebook)		Lobird		Downtown Whitehorse		27	Female	White		Clerical/Professional (non-manual)	$80,001 – 100,000
Yes	At least 5 days a week	Route 5: Takhini – Lobird – Copper Ridge Express	Familiar	Agree	Disagree	Strongly disagree	Strongly disagree	Strongly disagree	No							No service for the peole who live along Range Point for retired individuals.	See above	Social Media (Twitter, Facebook)		Other (please describe):	Range Point	Downtown Whitehorse		58	Male	White		Employed casually or part-time	Less than 20,000
Yes	2 days a week	Route 1: Riverdale North – Porter Creek Express, Route 3: Riverdale North – RR – McIntyre – Hillcrest, Route 4: Porter Creek - Crestview	Slightly familiar	Disagree	Neither agree nor disagree	Strongly disagree	Disagree	Strongly disagree	No									Social Media (Twitter, Facebook)		Porter Creek		Porter Creek		18	Prefer not to say	First Nations		In school	Prefer not to say
Yes	At least 5 days a week	Route 1: Riverdale North – Porter Creek Express, Route 4: Porter Creek - Crestview	Familiar	Disagree	Disagree	Neither agree nor disagree	Neither agree nor disagree	Disagree	No									Social Media (Twitter, Facebook)		Porter Creek		Downtown Whitehorse		26	Female	White		Clerical/Professional (non-manual)	$20,000 – 40,000
Yes, but only prior to the pandemic	2 days a week	Route 2: Riverdale South – Copper Ridge - Granger	Not at all familiar	Neither agree nor disagree	Agree		Neither agree nor disagree	Neither agree nor disagree	No	Agree	Agree	Strongly agree	Agree	Agree	Agree			City of Whitehorse website		Granger		Downtown Whitehorse		73	Male	White, Latino		Manual laborer	Prefer not to say
Yes	Less than once a month	Route 5: Takhini – Lobird – Copper Ridge Express	Somewhat familiar	Agree	Neither agree nor disagree	Strongly agree	Agree	Agree	No							Sunday and early morning / late evening service are a must	More of the routes should go downtown directly.	Mobile App (Google Maps, Transit App, MonTransit, etc.)		Takhini South		Downtown Whitehorse		29	Male			Clerical/Professional (non-manual)	$80,001 – 100,000	Regular service 7 days a week is necessary to make transit make sense for a lot of the population. If the City is serious about creating alternatives to single passenger car travel, bus service needs to be regular and reliable. This means 7 day service, starting earlier and ending later.
Yes, but only prior to the pandemic	3-4 days a week	Route 2: Riverdale South – Copper Ridge - Granger, Route 5: Takhini – Lobird – Copper Ridge Express, Route 6: Ingram – Granger – Porter Creek – Whistle Bend	Not at all familiar	Agree	Neither agree nor disagree	Disagree	Neither agree nor disagree	Neither agree nor disagree	No							Frequency to copper ridge area is not really improved with new plan. In the existing plan, by picking between lines 2, 5 and 6 and some walking, there is service every 30 min at max, even less during peak time.		Information posted at bus stops and onboard vehicles		Ingram		Downtown Whitehorse		35	Female	White		Clerical/Professional (non-manual)	$80,001 – 100,000	An app with real time bus schedule is a very much needed upgrade What about shelters at busy transit points? (Hamilton blvd / Elijah Smith school roundabout). Protection from the wind by minus 30 weather would be nice...
Yes	Less than once a month	Route 1: Riverdale North – Porter Creek Express, Route 4: Porter Creek - Crestview	Not at all familiar	Agree	Agree	Agree	Neither agree nor disagree	Agree	No									Social Media (Twitter, Facebook)		Porter Creek		Yukon University			Prefer not to say	Prefer not to say		Clerical/Professional (non-manual)	Prefer not to say
Yes	At least 5 days a week	Route 1: Riverdale North – Porter Creek Express, Route 4: Porter Creek - Crestview	Slightly familiar	Disagree	Disagree	Disagree	Neither agree nor disagree	Neither agree nor disagree	No									Social Media (Twitter, Facebook)		Porter Creek		Downtown Whitehorse		26	Female	White		Clerical/Professional (non-manual)	$20,000 – 40,000
	At least 5 days a week	Route 1: Riverdale North – Porter Creek Express, Route 2: Riverdale South – Copper Ridge - Granger, Route 3: Riverdale North – RR – McIntyre – Hillcrest, Route 4: Porter Creek - Crestview	Familiar	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	No							Need a Sunday bus service.	The proposed network is overly complicated. The current system is great and more convenient.	City of Whitehorse website		Riverdale		Marwell Industrial Area		29	Female	White		Clerical/Professional (non-manual)	More than $100,000	Please add a Sunday bus service, even if it's only one every few hours per part of the city.
Yes	3-4 days a week	Route 1: Riverdale North – Porter Creek Express, Route 3: Riverdale North – RR – McIntyre – Hillcrest, Route 4: Porter Creek - Crestview	Not at all familiar	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	Strongly disagree	No							A bus on Sunday so that people who do not drive are able to get to work or downtown or anywhere else they need to get.	Too many busses going to the college. Whenever I had to go to the college or Arts Centre, walking up the hill from the Mountain View stop worked well for me. We shouldn't be taking away buses from other subdivisions to put them towards the college.	Information posted at bus stops and onboard vehicles		Porter Creek		Riverdale		22	Female	White		In school	Prefer not to say

1 - 30

Whitehorse // <![CDATA[ _spBodyOnLoadFunctionNames.push("setupPageDescriptionCallout"); // ]]>

Community Survey

Content Editor